Our Policies
We value our customers and are committed to providing a transparent and fair shopping experience. Please read through our policies below.
Our Policies
We value our customers and are committed to providing a transparent and fair shopping experience. Please read through our policies below.
Return & Exchange Policy
At Niovo, we maintain a non-refundable policy. However, we offer alternatives in the form of store credit or exchanges to ensure customer satisfaction.
Return & Exchange Policy
At Niovo, we maintain a non-refundable policy. However, we offer alternatives in the form of store credit or exchanges to ensure customer satisfaction.
Return & Exchange Timeframe:
Lagos Customers: Requests must be made within 2 days of delivery. Other States in Nigeria: Requests must be made within 7 days of delivery. International Orders: Requests must be made within 28 days of delivery. Please note that all return or exchange requests must be initiated within these timeframes.
Return & Exchange Timeframe:
Lagos Customers: Requests must be made within 2 days of delivery. Other States in Nigeria: Requests must be made within 7 days of delivery. International Orders: Requests must be made within 28 days of delivery. Please note that all return or exchange requests must be initiated within these timeframes.
Return Conditions:
Items must be in their original condition Unworn, unwashed, and free from stains, tears, or any signs of wear All returns will undergo a thorough inspection before a resolution is determined.
Return Conditions:
Items must be in their original condition Unworn, unwashed, and free from stains, tears, or any signs of wear All returns will undergo a thorough inspection before a resolution is determined.
By shopping with Niovo, you agree to these policies. We’re committed to ensuring you have a positive experience with our brand and look forward to serving you worldwide.